Refund policy

Refund Policy

Owning the Long Game is a digital product, delivered instantly as a download. Because of this, we don't accept returns in the usual sense. Once you've downloaded the plan, it's yours to keep.

But we stand behind it completely, and that's where our guarantee comes in.

Our 12-week guarantee

The plan works if you work it. So here's our promise: follow Owning the Long Game for 12 weeks, and if you genuinely don't move better, you don't pay. We'll refund you in full.

To request a refund under the guarantee, email us at long.game.fitness.help@gmail.com within 14 days of completing the 12-week plan. We'll ask you to show us evidence you gave it a fair go, with your progress notes and/or completed tracker. This isn't about catching you out; it's simply how we keep the guarantee honest for everyone. Once we've confirmed it, you'll be refunded in full to your original payment method within 10 business days.

Faulty or inaccessible files

If your download doesn't work, won't open, or you didn't receive your access link, contact us straight away at long.game.fitness.help@gmail.com and I'll fix it immediately, usually by resending your file.

Your statutory rights

Depending on where you live, you may have a legal right to cancel a digital purchase within a short window (for example, 14 days in the UK and EU). Where that right applies, downloading the plan immediately after purchase ends that cancellation right, which you agree to at checkout. This does not affect your rights if the product is faulty, and it does not limit any non-waivable consumer rights you have in your country. Our 12-week guarantee above sits on top of, and goes further than, any of these rights.

Questions?

Email us any time at long.game.fitness.help@gmail.com - We're happy to help.